Frequently Asked Questions
About Raw Hair
"Raw hair" refers to unprocessed hair collected directly from donors. This hair is completely natural, having not undergone any chemical alteration (coloring, straightening) or transformation of texture by thermal or steam methods.
We offer three main textures:
- Smooth: Straight, silky hair
- Wavy: Soft, natural waves
- Curly: Divided into three subcategories:
Extremely kinky: Very tight, voluminous and dense curls
Pronounced curls: Well defined and bouncy
Loose curls: Wider and more relaxed, soft and light appearance
- Curly hair comes in 3 sub-textures to meet different curl desires:
Extremely kinky: Very tight, voluminous and dense curls - Pronounced curls: Well defined and bouncy
- Loose curls: Wider and more relaxed, soft and light appearance
After washing, these textures retain their natural characteristics while gaining volume and definition.
The choice depends on your desired style, your natural hair type, and the level of maintenance you want. Straight hair offers easy, everyday styling, while curlier textures require more care to avoid frizz.
Our hair comes from verified suppliers who respect ethical practices, with traceability processes guaranteeing their origin.
We offer personalized advice for choosing and styling your raw hair. Do not hesitate to contact our customer service for recommendations tailored to your needs.
Maintenance and lifespan
To extend the life of your hair (6 months to several years):
- Moisturize regularly with alcohol-free products
- Avoid tight hairstyles
- Use a satin bonnet or silk pillowcase at night
- Limit the use of heated tools
- Store them properly when not in use
To prolong the life of your natural hair, moisturize regularly with alcohol-free products and avoid tight styles that can cause breakage. Use a satin bonnet or a pillowcase made of
silk at night to reduce friction.
Avoid products that contain alcohol, sulfates, or heavy silicones. Opt for gentle, sulfate-free shampoos and moisturizers made with natural ingredients like argan oil or aloe vera.
We offer a selection of hair care products on our site, suitable for all needs.
specific. But you can also turn to gentle shampoos without sulfates.
sulfate-free shampoo gently cleanses without drying out natural hair, ideal for
preserve natural moisture. Look for formulas with nourishing ingredients
like argan oil or aloe vera.
My order
You have the option of paying in cash by AMERICAN EXPRESS, VISA, MASTERCARD.
You can also, to lighten your purchase, take advantage of payment in 3 or 4 installments without fees with: Klarna, Scalapay or Paypal.
The house does not give credit.
If you are not satisfied, we invite you to contact customer service or consult our general conditions of sale*.
For hygiene reasons, returns are not accepted for opened, used or altered products. Personalized products cannot be returned unless there is a manufacturing defect. See our general conditions of sale for more details.
For any questions or disputes, contact our customer service in writing at serviceclient@labrunerawhair.com, we promise to respond within 24 hours maximum.
Yes, we ship internationally, thanks to our collaboration with DHL, we are able to offer you reliable and fast shipping solutions to many destinations around the world. Do not hesitate to share your shipping address with us to get an accurate quote or for any other questions related to our services.
