Terms and Conditions
Last updated on: November 14, 2024.
These general terms and conditions of sale (GTC) apply to all orderspast on the La Brune raw hair website. The site is operated by La Brune raw hair, whose head office is located at 52 Boulevard jean jaurès corbeil essonnes la brune raw hair, registered under number [889 322 368 00024].
Article 1&2: SCOPE AND PRODUCTS
These General Conditions of Sale apply, without restriction or reservation, to
all sales concluded by the seller with non-professional buyers and
professionals, wishing to acquire the natural hair products offered for sale on the site
Labrune raw hair. The products offered for sale are as follows:
Natural Hair
The main features of the products, including specifications, illustrations and
indications of dimensions, weight or capacity are displayed on the La Brune raw website
hair. It is essential that the customer is aware of this information before placing his
order.
The choice and purchase of a product is the sole responsibility of the customer.
Product offers are subject to availability of stock, as specified.
when placing the order.
These T&Cs (general terms and conditions of sale) are accessible at any time on the La Brune raw website
hate.
Unless proven otherwise, the data recorded in the Seller's computer system
constitute proof of all transactions concluded with the customer.
We would like to point out that the color and texture of products may vary from donor to donor.
to the other, since it is 100% natural hair that has not been treated or transformed.
Article 3: Price
Product prices are expressed in Euros, excluding and including VAT.
The prices take into account any reductions that may be granted by the seller.
on the La Brune raw hair website.
These prices are firm and not revisable during their periods of validity but the seller
reserves the right, outside the validity period, to modify the prices at any time.
The payment requested from the customer corresponds to the total amount of the purchase, including these costs.
An invoice is drawn up by the seller and given to the customer upon delivery of the products.
ordered.
Article 4: Order
It is up to the customer to select the products they want on the La brune raw hair website.
order according to the following terms:
Product offers are valid as long as they are visible on the site, within the limit of
available stocks.
The sale will only be considered valid after full payment of the price (unless the customer
makes a payment in several installments).
Any order placed on the La Brune raw hair website constitutes the formation of a contract concluded
remotely between the customer and the seller.
The seller reserves the right to cancel any order or refuse a customer in the event of
payment dispute for a previous order.
The customer will be able to follow the progress of the processing of his order on the site, with his
order number.
A parcel tracking number will be sent to the customer by email to allow them to track
the status of his order.
Article 5: Payment
Payment is due upon ordering to complete the purchase. The customer can make the
payment by bank card, gift card, PayPal and all other means of payment
offered on our website. La Brune raw hair uses [paypal, visa, american express, apple
pay,] to ensure the security of transactions.
Article 6: Delivery
The products are delivered to the delivery address indicated by the customer when ordering.
Delivery times are given as an indication and may vary depending on the destination.
and the chosen delivery method.
If the products ordered have not been delivered within 1 month after the indicative date
delivery, for any reason other than force majeure or the actions of the customer, the sale may be
resolved to consumption. The sums paid by the customer will then be returned to him at the latest
at the latest within fourteen days following the date of termination of the contract, excluding
any compensation or withholding.
The customer is required to check the condition of the delivered products. He has a period of 3 days to
from the delivery to make complaints by email to customer service, accompanied
of all
the supporting documents relating thereto (photos in particular). After this deadline and in the absence of having complied
these formalities, the products will be deemed to be compliant and free from any apparent defect and
no claim may be validly accepted by the seller.
The seller will refund or replace the products as soon as possible and at its own expense.
delivered whose defects of conformity or apparent or hidden defects have been duly corrected
proven by the customer, under the conditions provided for in articles L 217-4 et seq. of the French Code of
consumption and those provided for in these T&Cs (General Conditions of Sale).
Article 7: Right of withdrawal
1. In accordance with current legislation, the customer has a period of 14 days from
receipt of the products to exercise the right of withdrawal without having to provide reasons or
to pay penalties. Return costs are the responsibility of the customer.
To exercise your right of withdrawal, please notify your decision in writing to La Brune raw
hair to the following email address: serviceclient@labrunerawhair.com, before the deadline expires
14 days.
In the event of a valid withdrawal, we will reimburse you the amount of your order (excluding
initial delivery costs) in the form of a credit note within 7 to 10 working days following the
receipt of returned products in their original condition.
2.Exceptions to the Right of Withdrawal*:
Certain categories of goods and services do not benefit from the right of withdrawal of 14
days, including:
- *Personalized goods*: Products made to the consumer's specifications
or clearly personalized for example, a custom-made wig made of natural hair.
- *Unsealed goods* Products that cannot be returned for reasons of hygiene or
health protection if the seal has been removed after delivery (e.g. certain
cosmetics, underwear, or hair extensions once the packaging is opened).
In accordance with the provisions of Articles L.221-18 et seq. of the French Code of
consumption, the Customer has a period of 14 days from receipt of his
order to exercise his right of withdrawal, without having to justify a reason or pay any
penalties.
However, in accordance with Article L.221-28 of the Consumer Code, the right to
withdrawal does not apply to the following products:
1. *Products unsealed for reasons of hygiene or health protection*:
- Due to the nature of the natural hair products sold, the right of withdrawal does not
may only be exercised if the product has been opened, used, or if the security seal has been removed.
after delivery, for reasons of hygiene and health protection.
2. *Customized or tailor-made products*:
- Products made according to the Customer's specifications or clearly personalized
cannot be subject to a right of withdrawal.
To exercise your right of withdrawal, if applicable, please notify your decision in writing to
La Brune raw hair at the following email address: serviceclient@labrunerawhair.com, before
the expiry of the 14-day period.
In the event of a valid withdrawal, we will refund the amount of your order.
(excluding initial delivery costs) within 14 days of receipt of the products
returned in their original condition.
Article 8: Return and refund
Products must be returned in their original condition, unused, undamaged, and unworn.
opened, and in their original packaging, with all security seals intact.
Returns must be made within 14 days from the date
of receipt of the order by the customer.
Return costs are the responsibility of the customer, except in the case of an error on our part.
(damaged or incorrect product).
After receiving and inspecting the returned product, we will send you an email
confirmation indicating approval or rejection of your return request
within 7 to 10 working days.
If your return is approved, we will issue a credit in an amount equal to the
purchase price of the product, excluding initial delivery costs.
1. Return Conditions:
1. Reimbursement Terms:
This credit will be credited to your customer account and can be used during your
next purchases on our site.
The credit issued is valid for a period of 6 months from its date.
resignation.
The credit cannot be combined with other current promotions or special offers,
unless otherwise stated.
The credit is personal, non-transferable and cannot be exchanged for
money.
By accepting our general conditions of sale, you acknowledge having read
our refund policy by credit and accept its terms.
Article 9: Guarantees
All our products benefit from the following legal guarantees:
Implementation of guarantees
To exercise your rights under these guarantees:
The return costs will be borne by us in the event of justified implementation of the guarantee.
Article 10: Liability
The seller shall not be held liable in the following cases:
non-compliance with the legislation of the country in which the products are delivered, which is the responsibility of
for the customer to check.
1. Conditions of Use of the Credit:
1. Legal guarantee of conformity (Articles L217-4 to L217-14 of the Consumer Code):
2. Duration: 2 years from delivery of the goods
3. Covers defects of conformity existing at the time of delivery
4. Guarantee against hidden defects (Articles 1641 to 1649 of the Civil Code):
5. Duration: 2 years from the discovery of the defect
6. Covers hidden defects rendering the product unfit for its intended use
1. Contact our customer service by email at serviceclient@labrunerawhair.com
2. Describe the problem encountered and attach photos if possible
3. We will advise you on the procedure to follow for returning the product if necessary.
4. After examination, we will repair, replace or refund
of the product as the case may be.
In the event of misuse, negligence or lack of maintenance on the part of the customer,
as in the event of normal wear and tear of the product, accident or force majeure.
The photographs and graphics presented on the site are for information purposes only and are not
not contractual in any way.
The seller's warranty is, in any event, limited to product replacement only.
defective.
Article 11: Intellectual property
All elements of the La Brune raw hair site are and remain the intellectual and exclusive property
from La Brune raw hair. No one is authorized to reproduce, exploit, distribute, or use for any
title whatsoever, even partially, of the elements of the site whether they are software, visual or
sound.
Article 12: Personal data
12-1 Collection of personal data
The information collected on the La Brune raw hair site is subject to processing intended
to La brune raw hair for order processing. In accordance with the Data Protection Act and
Freedoms, the customer has the right to access, rectify and delete data.
concerning.
12-2 Payment
As part of the payment for products offered on the La Brune raw hair website, this
records financial data relating to the bank account or credit card of the
client/user.
12-3 Limitation of processing
Unless the customer expressly agrees, his personal data is not
used for advertising or marketing purposes.
12-4 Data retention period
The seller keeps the data thus collected for a period of 5 years, covering the
limitation period of the applicable contractual civil liability.
12-5 Security and confidentiality
The seller implements organizational, technical, software and
physical in digital security to protect personal data against
alterations, destruction and unauthorized access. However, it should be noted that the Internet is not
not a completely secure environment and the seller cannot guarantee the security of the
transmission or storage of information on the Internet.
12-6 Implementation of Customer and User rights
In application of the regulations applicable to personal data, the
Customers and users of the La Brune raw hair site have the following rights:
They can update or delete data concerning them in the following manner:
next:
Modification of personal data in the customer area of the La brune raw hair website.
They can delete their account by writing to the address indicated on the La Brune website
raw hair
They can exercise their right of access to know the personal data they hold.
regarding by writing to the address indicated on the La Brune raw hair website
If the personal data held by the seller is inaccurate, they may
request an update of the information by writing to the address indicated on the website.
Brown raw hair
They can request the deletion of their personal data,
in accordance with applicable data protection laws by writing to
the address indicated on the La Brune raw hair website
Finally, they can object to the processing of their data by the seller.
These rights, provided that they do not conflict with the purpose of the processing, may be exercised
by sending a request by post or by e-mail to the Data Controller whose
coordinates are given above.
customerservice@labrunerawhair.com
The data controller must provide a response within a maximum of one month.
In the event of refusal to comply with the customer's request, reasons must be given.
The customer is informed that in the event of refusal, he can file a complaint with the CNIL
3 place de Fontenoy, 75007 PARIS or contact a judicial authority.
The customer may be asked to check a box to agree to receive
informative and advertising emails from the seller. He will always have the possibility
to withdraw consent at any time by contacting the seller or following the link
unsubscribe.
Article 13: Intellectual property
All elements of the La Brune raw hair site are and remain the intellectual and exclusive property
of La Brune raw hair and are protected by French and international laws relating to the
intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is liable
to constitute an offence of counterfeiting.
Article 14: Applicable law
These General Terms and Conditions and the operations resulting from them are governed by and subject to French law.
These General Terms and Conditions are written in French. In the event that they are translated
in one or more foreign languages, only the French text shall be authentic in the event of a dispute.
ARTICLE 15 After Sales Service
Customer Service
1. Introduction
At La Brune raw hair, we do everything we can to offer our customers a
pleasant and worry-free online shopping experience. Our customer service is at your disposal
to answer all your questions, solve your problems, and support you throughout
along your purchasing journey.
2. Customer Service Contact
You can contact us
Email: serviceclient@labrunerawhair.com
Phone: +336.26.61.69.50
Online chat: https://www.labrunecheveuxindiens.com/
Contact form: serviceclient@labrunerawhair.com
3. Opening hours
Our customer service is available to answer your questions 24/7 within 12 hours.
maximum by email. You can leave us a message by email or via the contact form
contact us, and we will get back to you as soon as possible.
4. Response times
We are committed to responding to all requests within a maximum of 12
Hours Business days.
5. After-sales assistance
For any questions regarding your order, delivery, or a product you have
purchased, our customer service is here to help you. If there is a problem with your order
damaged product, missing item, order error, etc., please contact us
immediately. We will do what is necessary to resolve the problem quickly.
ARTICLE 16 & 17 SPECIAL CLAUSE ON CONDITIONS OF USE AND USE 1.
Proper use of hair
Hair products sold on our site, including extensions, wigs, and
weaves, are intended for aesthetic use only. They should be used
in accordance with the instructions provided by the manufacturer and with practical standards of use
hair products. Any improper use, excessive modification or treatment
chemical hair treatments such as manufacturing, aggressive coloring, or heat treatment
Intensive treatment is strongly discouraged, as it can alter the quality of the product and lead to
irreversible damage.
2. What you should absolutely not do
In order to guarantee the longevity and quality of your extensions or wigs, it is strictly
prohibited from:
Excessively bleaching or dyeing hair: Manufacturing may
damage the hair cuticle, making it brittle and dull. Any coloring should
be carried out by a professional and with suitable products.
Exposing hair to high temperatures: Using heating appliances
hair straighteners, curling irons, hair dryers, etc. at too high temperatures can
burn the hair fibers, leading to premature deterioration. It is recommended
to use these devices in moderation and with thermal protection.
Applying Harsh Chemicals: Applying harsh chemicals
adapted, such as perms or chemical straightening, can alter the structure of the
hair and make it unusable.
Neglecting maintenance: Lack of maintenance, such as regular brushing or washing
appropriate, may cause tangling, hair loss and rapid degradation.
of the quality of the product.
Washing with inappropriate products: Using shampoos or conditioners
Shampoos containing sulfates, parabens or alcohol can dry out hair
and reduce their shelf life. It is essential to choose products without these ingredients
harmful to maintain hair quality.
3. Buyer's responsibility
The buyer is solely responsible for the use of hair products purchased on our
site. We will not be held responsible for any damage caused by improper use
incorrect or non-compliant products. It is recommended to follow the maintenance advice
provided with each product to avoid any problems.
4. Professional consultation
For any use requiring specific handling of dyeing, manufacturing,
professional installation, etc. we strongly recommend that you consult a hairdresser or a
qualified professional. Use by a non-professional may result in undesirable results.
unsatisfactory and damage the product.
For all complaints please contact customer service by email indicated in ARTICLE 1
of these General Terms and Conditions.
The client is informed that he may in any event resort to conventional mediation, with
existing sectoral mediation bodies or any alternative method of dispute resolution
disputes conciliation, for example in the event of a dispute.
In this case, the designated mediator is:
E-mail:
The customer is also informed that he can also use the Payments platform.
Disputes (RLL).
All disputes arising from the purchase and sale transactions concluded pursuant to these terms and conditions
General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation will be
submitted to the competent courts under the conditions of common law.
